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Entrepreneurs Panel

Michael Oliver
Steve Purdham
Tony Caldeira
Brian Hay
Laura Tenison
Richard O'Sullivan
Jeremy Roberts
Jennie Johnson
Debbie Pierce
Julie Meyer
Charlie Mullins
David Pollock

70% of microbusiness owners take calls while in the toilet

Some 70 per cent of microbusiness owners admit to taking calls while in the toilet to avoid missing out on new business, new research has revealed.

According to the report by call handling firm Penelope, 18 per cent also confessed to taking a business call at a funeral and 13 per cent at a wedding.

Respondents said that they receive around 20 calls a day, but miss about seven calls on average in each 24-hour period.

Missed calls apparently cost entrepreneurs approximately £3,000 a year.

Ed Reeves, co-founder of Penelope and Moneypenny, said the findings outline why microbusiness owners go to such extreme lengths to avoid missing calls.

He added, “When it comes to attracting and winning business, responsiveness is everything. A consumer is unlikely to chase a business to buy something from them; it’s far more likely that they will simply call someone else.

“There are a number of ways that a microbusiness can mitigate against missing these calls – which also means that they can go to the toilet in peace.”

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